1503 North Elm Street
West Liberty, IA 52776



FAQs about Telehealth

Effective immediately, Dr. Dana Nelson is accepting appointments for telehealth visits. Patients can now continue treatments or become new patients from the comfort of home.

FAQs about telehealth appointments:

What is telehealth?

Telehealth is the use of electronic communication to provide health care information and services remotely. Our clinic will be using a secure, HIPAA compliant online platform called through our clinic software.

Why is Active Health doing this?

The COVID-19 pandemic demands that health care providers rethink options for delivering care to reduce risk of further spreading infection and to protect our communities as much as possible. This option allows anyone, including at-risk patients, to receive care.

What would my telehealth appointment look like?

An appointment would include a video chat from Dr. Nelson. Though these appointments will differ from your traditional appointment in our office, we can still take effective steps in pursuit of your best life.

With telehealth, we can provide:

  • Health history and virtual examinations
  • Answers to health related questions and concerns
  • Guidance and dynamic activities and exercises to perform at home
  • Support and guidance with lifestyle choices
  • Efficient management of pain through dynamic movements, stretches, and self treatment
  • Recommendations for making further gains in health while potentially working from home
  • Ergonomic assessment of an at-home workstation

With telehealth, we cannot provide:

  • Chiropractic adjustments
  • Hands on manual therapy

Will my insurance cover this?

In most cases, yes. In these unprecedented times, many insurance companies are waiving cost-sharing and providing access to telehealth care at no cost to the patient. However, you must confirm with your own policy that these services are covered.

Can I still come into the clinic for an in-person appointment?

Active Health remains open for in-office chiropractic visits. However, we are reducing in-office hours at the clinic to reduce exposure for staff and patients. Anyone is still welcome to make an in-person appointment unless any of the following are true:

  • You have a fever.
  • You have signs/symptoms of being sick including:
    • Respiratory complaints
    • Cough
    • Sore throat
    • Intestinal issues
  • You have traveled to high risk area or have been exposed to someone with COVID-19.
  • You are in an at-risk category, such as having a chronic disease or are 65 years or older.

If you have any of the above, please call to cancel your in-person appointment and request a telehealth visit instead.

Lastly, your health and the health of our community is of the greatest importance: If you believe your appointments are non-essential, we ask that you consider telehealth options at this time.